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FAQ

 

Cancellation Policy

Effective June 1st, 2018

This applies to all Privates,Semi-privates and Classes:

Consistency is key! Our classes and time-slots are filling up quickly. Although we strive to accommodate all of our clients, as we grow our facility only allows so much space and time.

Please note our Cancellation Policy and reach out if you have any questions.

To be consistent with our heart to serve you:

  • ONE make up day per month, which will now incorporate all missed classes whether it is Privates, Semi-privates or Classes.
  • Times will be scheduled in half hour segments and spots limited. Email us to reserve.
  • These make up days will accommodate illnesses, recitals, vacations, snow days, etc.
  • Semi-Private or Private No shows will not be eligible for reschedule

Structure of Make-up sessions: Staff will work on skills with over four kids in the pool at a time. Please note: it will not be a structured class and will not accommodate your Private or Semi-Private expectations.

Please respect our policy and try to make your scheduled class on a regular basis to keep our small school a giant success.

Thank you,

Evergreen Swims